Frequently Asked Questions 

Q I just purchased tickets online, do I have to use them the same day? It did not ask what day/time I want to ride.
A
All of our tickets are general admission, and are valid any day and any time. They are not day nor time specific. You can use the tickets whenever you want, and they never expire!
Q What is the duration of the Ride/Experience? Can I make reservations?
A
The entire experience is approximately 15 minutes to complete. We do not take reservations and load on a first come first serve basis. We load people into the ride every 10-15 minutes. The average wait time is 10-15 minutes, and when we are busy wait times may more than 30 minutes. Holiday weekends tend to be the busiest days of the year where wait times can be over 1 hour.
Q How do I redeem my photo digital download after I purchase my photo?
A
To redeem your digital download included with your photo purchase, go to https://pier57.myfunmoments.com/ and enter your 5 or 6 digit Code or Order Number from your photo purchase receipt. Images are archived for 2 weeks from the date the image is taken. If you have further questions, please email: greatwheel@pier57seattle.com.
Q What can I expect to experience on this ride? I have certain sensitivities I must consider...
A
Passengers will be strapped into their seats and taken on an aerial adventure over Washington. During the course of the show, you will experience mist in your face as you travel over water, the smells of the images you are seeing (example cedar smell as you glide through the forest, three fragrances in total), sudden up and down movements with momentary weightlessness, and extrasensory visual stimulation including bright lights and flashes. Persons sensitive to misting, artificial fragrances, sudden motions, and bright lights and flashes should be aware of these additions to your experience while you ride Wings Over Washington. The manufacturer also recommends that pregnant women do not ride without consulting your doctor.
Q I have an infant in a baby bjorn, can they ride on my chest in the bjorn?
A
Our ride specifies everyone must sit in their own seat, be fastened by the restraint system and must be a minimum of 40" tall. We cannot allow any children to be held in arms, laps, or baby bjorn. We are happy to accommodate parents that want to "switch off" in order to watch the children. Please notify the WOW ranger if you need assistance.
Q I want to purchase tickets as a gift. Are there gift certficates available? How do I get them?
A
We don't have "gift certificates" per say, HOWEVER, since the tickets never expire and are not day or time specific, you can simply purchase tickets online, print at home, and give them as gifts. All tickets purchased online are printed at home yourself. When you make an online purchase, you will want to enter the recipient information first. This can be the family name, or the name of a charity/group if you are giving the tickets to an auction or as a prize. Then you will UNCKECK the box that states "my billing info is the same", then enter your correct billing information. This way their name will print on the tickets, not yours. If you are giving tickets to multiple groups/sets of people, we reccommend you make one purchase per group as the group name will be printed on every ticket in one purchase. If you want separate group names, make separate purchases. Group name will not make a difference to us when redeeming the ticket; we simply need one valid ticket per person to board the ride.
Q Where can the coffee table companion book be purchased?
A
A visually stunning companion coffee table book to the state-of-the-art experience of the same name -- "Wings Over Washington" -- will be available at Miner's Landing and on Amazon.com. You can also visit Pirates Plunder on Pier 57 and see all of our Wings souvenirs as well as purchase the book in person.
Q What is the handicap/mobility impaired accessibility like? What should we expect?
A
We are wheel chair accessible with two different viewing options. If a guest is unable to climb two sets of stairs, we have an elevator that leads to the Wings Over Washington theater room. Please notify the Ranger at the front door that you will need mobility assistance. If you use the elevator, the rangers will give you pre-show safety information verbally. Wheel Chair users: Once you roll into the theater room, if you can transfer out of the chair and into a seat, then you can ride on the moving platform. If you cannot transfer out of the chair, we have a separate viewing area with a monitor so you can still watch the movie, but will not be in the main movie theater. We need to make sure that each person can be firmly held/secured in the seat with the seat belt in order to allow someone to ride the ride. If they cannot be firmly held in the seat with the restraint device, then that person cannot ride regardless of if they walked into the theater, or if they rolled into the theater.
Q I use a service animal-is it safe for them to ride?
A
As with all "flying theaters," we are unable to accommodate service animals on the ride because they cannot be securely fastened to a seat as the ride is moving and pitching through the movie. Also, the sudden moments and nature of the ride would be scary for them. Those who require constant service animal assistance have the option of watching the movie on the accessibility screen instead of the moving platform in order to enjoy the show.
Q What technology is used to create the experience?
A
"Wings over Washington" is currently the most state-of-the-art theater in the world using 5K cameras; innovative art laser projection; drones for image capture; MUSHROOM VRâ„¢, and a ground-breaking surround sound system.
Q Who composed the score for the aerial ride?
A
The famed Antonio Di lorio composed the majestic score which was played by Northwest Sinfonia and brought to life by the the vocal and instrumental talents of 30 members from the Sacred Water Canoe Family Choir.
Q Are there similar experiences elsewhere?
A
While "Wings Over Washington" offers the most technologically advanced ride experience in the world and is the only one to feature the scenic state of Washington, there are flying theaters in Vancouver, Europe, as well as at some of the Disney Theme parks located in California, Orlando and China.
Q Do you fulfill donation requests for auctions and charities or other worthy causes?
A
To request a donation, please email us at: [email protected] We will enter you into our weekly drawing for fulfilling donations. You can submit one single request for Wings Over Washington AND The Seattle Great Wheel which will be combined into the same donation request pool. Please submit only one request. Submitting two requests will not increase your chances of being drawn-only one entry is allowed per group. Please do not mail your donation request-we prefer all requests via email.